Terms of Service

1. Agreement

These Terms govern your access to and use of the RavenCoreX website, consulting services, and SaaS products — CoreWhapp, NotarIA, DataMetricX, LKMind (collectively, the "Services"). By using the Services or clicking "accept," you agree to these Terms. If you use the Services for an organization, you represent you are authorized to bind it. Consulting engagements and enterprise subscriptions may be governed by a separate signed agreement / Order Form, which prevails over these Terms in case of conflict.

2. Eligibility & accounts

You must be at least 18 [confirm] and able to form a contract. You're responsible for your account credentials and all activity under your account. Provide accurate information and keep it current. We use a third-party authentication and a third-party payment processor; you must not share passwords here or with us.

3. Subscriptions, plans & billing

Some Services offer free tiers and paid plans (monthly or as stated). Fees, limits, and renewal terms are shown at purchase. Paid plans auto-renew unless cancelled before the renewal date; you can cancel anytime effective at period end. Fees are [non-refundable except as required by law / per stated refund policy — confirm]. Taxes are your responsibility where applicable. We may change pricing with prior notice effective the next term.

4. Customer content & your responsibilities

"Customer Content" means data, documents, catalogs, and messages you provide or process through the Services. You retain ownership of Customer Content. You grant us a limited license to host and process it solely to provide the Services. You are responsible for: (a) having all rights and lawful basis to use and process Customer Content (including your end-customers' personal data and messages); (b) providing required notices and obtaining consents (e.g., to message end-customers via WhatsApp); (c) complying with the WhatsApp Business / Meta policies and any platform you connect; and (d) the accuracy and legality of what you upload. Data protection is addressed in the Privacy Policy and any Data Processing Addendum.

5. Acceptable use

Your use of the Services is subject to the Usage Policy, which is incorporated by reference. In short: no illegal, harmful, abusive, infringing, or deceptive use; no spam or messaging without lawful basis; no attempts to breach security or reverse-engineer the Services.

6. AI-specific terms

The Services use artificial intelligence to generate responses, drafts, documents, and actions ("Output"). AI Output may be inaccurate or incomplete and is provided for your evaluation. You are responsible for reviewing Output before relying on or acting on it, especially for regulated uses (e.g., NotarIA legal documents — a qualified professional must review and sign off; financial or health-adjacent contexts). RavenCoreX does not provide legal, financial, or medical advice. As between you and us, you own Output derived from your Customer Content, subject to these Terms; you must not present AI Output as human-authored where law requires disclosure.

7. Intellectual property

We and our licensors own the Services, software, models integrations, documentation, and brand. We grant you a limited, non-exclusive, non-transferable right to use the Services per your plan. Feedback you give us may be used without restriction. The RavenCoreX name and logos are our trademarks.

8. Third-party services

The Services integrate with third parties (Google Cloud, WhatsApp Business API/Meta, payment processors, CRMs, calendars, e-commerce). Your use of those is governed by their terms; we're not responsible for third-party services and don't guarantee their availability.

9. Service availability & changes

We aim for high availability but do not guarantee uninterrupted service unless an SLA is stated in a signed agreement. We may modify, suspend, or discontinue features with reasonable notice for material changes.

10. Disclaimers

THE SERVICES AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF OUTPUT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAVENCOREX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/DATA. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNTS YOU PAID FOR THE RELEVANT SERVICE IN THE [12] MONTHS BEFORE THE CLAIM [confirm cap].

Some jurisdictions (and certain consumer protections in Argentina) do not allow some limitations, so parts may not apply to you.

12. Indemnification

You will defend and indemnify RavenCoreX against claims arising from your Customer Content, your breach of these Terms or the Usage Policy, or your violation of law or third-party rights (including messaging without lawful basis). [Mutual/carve-outs to be set by counsel.]

13. Term & termination

These Terms apply while you use the Services. We may suspend or terminate for breach (including Usage Policy violations) or legal risk. You may stop using and cancel anytime. On termination, your right to use the Services ends; data handling follows the Privacy Policy/agreement.

14. Governing law & disputes

For US users and the marketing site: these Terms are governed by the laws of the State of Florida, USA, and disputes are subject to the state/federal courts located in [County], Florida [confirm; consider arbitration clause]. For users and consumers in Argentina, mandatory local consumer-protection and data-protection laws (including Ley 25.326 and Ley 24.240 de Defensa del Consumidor) apply where they cannot be waived, and Argentine courts may have jurisdiction for Argentine consumers. [Counsel to finalize dual-jurisdiction clause.]

15. Changes to these Terms

We may update these Terms; material changes will be notified, and continued use after the effective date constitutes acceptance.

16. Contact

[legal@ravencorex.com — confirm] · RavenCoreX LLC, [Florida address].

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Drafting notes for counsel: confirm refund policy, liability cap, arbitration vs. courts, consumer-law carve-outs for Argentina, per-Product addenda (especially NotarIA professional-use and CoreWhapp messaging compliance), and whether enterprise Order Forms supersede.